Q: Why didn’t I receive an email about ParentVUE?
A: Parents who have their email listed in their child’s profile received an automatically generated email inviting them to request this online resource. If you didn’t not receive this email, please make sure your school has your most current email address. In addition, email firstname.lastname@example.org and list your child’s name, grade level, school, date and place of birth. We will send you an activation key by return email.
Q: How do I activate my ParentVUE page?
A: Follow the directions outlined in your email message. You will need to type in the First Name, Last Name, and Activation Key exactly as listed on the bottom of the email. If you have difficulty logging in using this information, please email email@example.com. Explain your problem and leave your contact information. We cannot address your personal computer or network issues.
Q: We are new to the District. How do we get an activation code?
A: Parents can access this online resource. Parents who have an email address on file should have received an email with an activation code. If you did not receive one or are new to the District, you can request this by emailing firstname.lastname@example.org. You must include your child’s name, school, grade level, date and place of birth. We will send you an activation key by return email.
Q: I tried my Activation Key and it doesn’t work. What should I do?
A: Double check that you have entered your First Name, Last Name and Activation Key exactly as printed on your received notice. If you have difficulty logging in using this information, please email email@example.com and include your name and the Activation Key that you were given. We cannot address your personal computer or network issues.
Q: I forgot to activate my account and it is two months later. Can I still try?
A: Activation codes will be invalid after 45 days for security reasons. You are beyond this time frame and will need to email firstname.lastname@example.org and request a new activation key.
Q: I have 3 children in Tempe. Do I need an Activation Key for each one?
A: An Activation Key will be provided for all children that are attending a Tempe District school in your household. You do not need separate activation keys for each child.
Q: How do I change my password?
A: You can change your password after activating ParentVUE. Click on the “My Account” tab and on the far right-hand side under your name and date, click on “To change your password click here:” Change your password and record it in a secure place.
Q: Some of the information on the My Account tab is incorrect. How do I change it?
A: The school office updates this information based on the returned Profile pages or when notified by the parent. Please contact the school office.
Q: The attendance for my child is incorrect. What should I do?
A: If you believe that the attendance for your child is incorrect, please contact the school office.
Q: Is there a mobile app for ParentVUE?
A: Yes, there is a mobile app available for IOS and Android platforms. However, you must activate your account first on a computer. See below for a user guide on how to set up and use ParentVUE on your smartphone.